Mon Chouchou respects and values the privacy and information security of every customer.
By using our services, purchasing products, or contacting us, you acknowledge and accept the terms outlined in this Privacy Policy.
1. Information We Collect
To provide complete shopping and after-sales services with the highest standard of care, Mon Chouchou may collect the following information:
Full name
Contact number
Telegram / WhatsApp / Facebook / Instagram account information
Shipping address and billing address
Payment-related information processed through authorized third-party payment providers
Order history and transaction records
Jewelry customization requests and specifications
Customer service communications
Device, browsing, and website usage information
Any other information voluntarily provided by you
Mon Chouchou does not store complete credit card or sensitive banking information directly on our servers.
2. How We Use Your Information
Your information may be used for purposes including:
Processing and fulfilling orders
Delivery coordination and logistics
Customer service and after-sales support
Bespoke jewelry consultation and customization
Membership and client relationship management
Sending updates, promotional materials, or event invitations where permitted by applicable laws
Improving our products, services, and client experience
Security verification and fraud prevention
Mon Chouchou will only use personal information where reasonably necessary for legitimate business and service-related purposes.
3. Information Protection
Mon Chouchou takes reasonable measures to protect your personal information, including but not limited to:
Restricted internal access to sensitive information
Secure systems and encrypted data storage where appropriate
Internal confidentiality management procedures
Monitoring against unauthorized access, misuse, or disclosure
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
4. Third-Party Platforms
Certain services provided by Mon Chouchou may involve trusted third-party providers, including but not limited to:
Social media and communication platforms such as Telegram, WhatsApp, Facebook, and Instagram
Payment processors
Banks and financial institutions
International logistics and shipping providers
Website analytics and hosting services
These third parties operate under their own privacy and security policies.
While Mon Chouchou selects service providers carefully, we are not responsible for the independent practices or operations of third-party platforms.
5. Confidentiality & Client Discretion
Mon Chouchou understands the importance of privacy, particularly in relation to fine jewelry purchases, custom creations, and private client communications.
We will make reasonable efforts to maintain the confidentiality of:
Custom jewelry concepts and sketches
Ring sizes and specifications
Private requests and consultations
Exclusive or unpublished designs
Personal purchasing preferences
Unless required by law or authorized by the client, Mon Chouchou will not intentionally disclose personal or confidential client information to unrelated third parties.
6. Image & Display Authorization
Mon Chouchou reserves the right to use product images, custom jewelry photos, and selected display content for:
Brand campaigns and promotional activities
Social media publication
Official website content
Product portfolio showcases
Mon Chouchou will make reasonable efforts to avoid displaying personally identifiable client information without consent.
Clients who prefer complete confidentiality regarding custom pieces or purchases may contact us directly to request restricted display.
7. Cookies & Website Analytics
When visiting our official website or related platforms, certain device and browsing information may be automatically recorded for purposes including:
Website optimization
User experience improvement
Security monitoring
Traffic analysis and performance evaluation
Users may disable cookies through browser settings; however, certain website functions may become limited as a result.
8. International Data Processing
As Mon Chouchou may serve international clients, personal information may be processed, transferred, or stored across different jurisdictions where operationally necessary.
By using our services, you acknowledge and consent to such international processing where permitted by applicable laws.
9. Data Retention
Mon Chouchou retains personal information only for as long as reasonably necessary to:
Fulfill contractual and service obligations
Maintain business and transaction records
Comply with applicable legal, tax, or regulatory requirements
Resolve disputes and protect legitimate business interests
10. Minors
Mon Chouchou’s products and services are intended for individuals who are legally capable of entering into binding transactions.
Minors should access or purchase products only under the supervision and consent of a parent or legal guardian.
11. Intellectual Property & Brand Protection
Unless otherwise stated, all original content created by Mon Chouchou, including but not limited to:
Jewelry designs
Product photography
Brand visuals
Written content
Custom design concepts
Craftsmanship plans
remain the intellectual property of Mon Chouchou and may not be copied, reproduced, modified, distributed, or commercially used without prior written authorization.
12. Policy Updates
Mon Chouchou reserves the right to revise or update this Privacy Policy according to operational needs, legal requirements, or service adjustments.
Updated versions become effective upon publication on official channels unless otherwise required by applicable law.
13. Respectful Communication & Service Rights
Mon Chouchou is committed to maintaining a respectful and professional environment for both clients and staff.
In situations involving:
Malicious harassment
Threats or abusive conduct
Fraudulent claims
Defamation
Conduct that disrupts normal business operations
Mon Chouchou reserves the right to suspend communication, decline service, cancel transactions, or refuse future business engagements where appropriate.
14. Your Rights
Subject to applicable laws and regulations, you may request access, correction, or deletion of your personal information by contacting us through Mon Chouchou’s official contact channels.
15. Contact
For privacy-related inquiries, requests, or concerns, clients may contact Mon Chouchou through our official communication channels.
16. Rights of Interpretation
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations.
Mon Chouchou appreciates the trust placed in our brand and remains committed to protecting the privacy, discretion, and experience of every client.
